The ubiquitous nature of Information and Com-munication Technology (ICT) is not a myth at present but a reality - familiar to most of the people across the globe (Muzareba and Rahman, 2016) which includes different online and offline com-munication services like computer, telephone, tele-vision, internet, printer, photocopiers and so on that play a major role for the economic, societal and political development of a country (FAO, 2001; Hasan et al., 2009 and Hoque and Sorwar, 2015; Hossain et al., 2019). Both developed and develop-ing countries are experiencing the digital revolution at present (Overseas Development Institute, 2002; Kashem et al., 2013; Rahman, 2016). Developed countries made a great progress in adopting the blessings of ICT but developing countries are still far behind in that case. Everyone should have access to information for their own social, economic, poli-tical and cultural development as appropriate infor-mation empowers people towards actions that can transform lives, and allows for a greater sense of independence (Mchombu, 2000; and Goulding, 2002). However, there is a great concern that digital divide still exists between rural and urban areas of developing countries (Hoque and Sorwar, 2015). 

According to de Munster (2004), “Digital divide is usually measured in terms of peoples access to ICTs and those without such access or skills”. Role of ICT for the development of rural areas is an emerging issue now-a-days in most of the developing countries (Hoq, 2015; Pade et al., 2010; Alemna and Sam, 2006; Hoque and Sorwar, 2015). Governments of developing countries have taken several initiatives to remove the barrier in case of using ICT in their daily life (Shore, 1980).  Bangladesh is a low income developing country; having 165 million populations is experiencing the lack of provision of ICT (Ashraf et al., 2016) though internet was first introduced in our country in 1993. Rapid changes were observed in IT sector after the withdrawal of taxes on VSAT satellite ground station (Rahman, 2008; Islam and Hoq, 2011).  In 2008, an ICT policy was articulated in order to build an ICT driven nation (Ashraf et al., 2016) as ICT is considered one of the significant tools for economic development of a country (Kashem et al., 2010). After the formulation of ICT policy, the ICT sector of Bangladesh has started expanding keeping a great pace in both rural and urban areas (Chowdhury and Alam, 2009). In recent years, government of Bangladesh and private sectors have undertaken various ICT interventions in order to bridge the information gap between the rural and urban community. One of the notable examples is establishing ICT centres in every union of rural areas so that rural people can easily access the necessary information without any hassle (Islam and Hoq, 2011)because ICT Plays a great role to eradicate poverty, getting education materials and informa-tions, Early Warning System (EWS) , health sector, boost agricultural and livestock  productivity, improve livelihood and shrink vulnerability of poor people who are exposed to the negative impacts of natural anomalies (Kizilaslan, 2006; Prodhan and Afrad, 2014 and Islam and Hoq, 2011).  ICT centres are places where poor people of a particular com-munity get benefitted by accessing necessary tech-nologies as it is impossible for them to access these facilities individually (Hasan et al., 2009).

This study was about a multi-users communication service to create and exchange real time intelligences regarding how fragile communities can avoid or minimize the impact of disaster. The study  has been under taken to address the shortcomings of infor-mation pertaining to flood early warning and contributed to the development of a Disaster Infor-mation Management System in two Char-based and disaster prone unions named Rajapur and Ghorjan of Sirajganj District. It is a fact that Char-based isolated communities have no timely access to disaster infor-mation due to the absence of community-friendly information, communication and transformation mechanisms. Considering that the Government of Bangladesh introduced Union Digital Centre (UDC), which is intended to become information hub but they were not used as a source of disaster related information. Besides, the UDC in proposed Char-land areas didnt include a large section of Char-based communities in the respective Union and ex-cluded a large section of Char house-holds (HHs) to get information. Considering that Flood Early Warn-ing System (FEWS) introduced 2 (two) additional Char Information Service Centres named Char Digital Centre (CDC)to make all types of necessary information available for all the people living in Char-land areas and the EWS that was introduced for providing easy understandable and timely flood early warming information to the unreachable people in two disasters prone Unions (i.e. Ghorjan of Chauhali Upazila and Rajapur of Bekuchi Upazila) of Sirajganj district in Bangladesh. 

The overall objective of this study was to analyse demands of information services that can be deli-vered through the Union Digital Centres and Char Digital Centres and its long terms perspectives for the sustainable use in the Char -land areas. The specific goals were set i) to identify local needs /demands of information services and prioritize it in line with local problems and inaccessibility of such information; ii) to measure existing areas of income (i.e. stable and temporary income sources) and expenditure and define possibilities of future income for self-sustainability of the UDCs/CDCs in Char land areas, and iv) to recommend further actions to strengthen the information dissemination system.

A wide range of qualitative methods were used to collect field based data which includes Focus Group Discussions (FGDs), Participatory Research App-raisal (PRA), Key Informant Interview (KII), In-depth Interview and Case Studies in order to ensure interactive environment to allow a cross section of participants under the specific category of stake-holders for sharing their honest opinion. The rele-vant secondary information was generated from various sources, such as analytical reports, Bangla-desh Bureau of Statistics (BBS) and Union database etc. to supplement the primary information. In both cases, the study applied a strict data triangulation process to verify the information and to assure its reliability. A total of ten FGD sessions (five in Ghorjan union and five in Rajarpur union) were held to understand the community perception regarding the necessity of information services and associated problems where both men and women group of the community, community leaders includes represent-atives of community based organizations and local government representatives participated. Those group meetings discussed about demands of infor-mation, priorities of local needs and demands and existing areas of income (i.e. stable and temporary income sources) and expenditure, and define possi-bilities of future income for self-sustainability of the UDCs and CDCs. In addition to, A total of 42 rela-tive government agency, local governments and local elites were interviewed which includes local business entrepreneurs/traders and private sector representative to discuss regarding possible areas of income, service and expenditure and future income service options, business planning based on peoples needs. 

Fig 1: Flow chart of study design.

The categories of participants were diverse in the study areas that showcased their variety of needs/ demands with varying professions. Some of the needs/demands being extremely pointed out followed by all categories of participants while on the contrary some needs/demands were figured out only by specific stakeholders. 

Needs/Demands of Information of Farmer Group

The information needs/demands of farmers group were defined through interactive process in the study areas. 

Farmers groups in both study areas have some similarities and dissimilarities in information needs because Ghorjan union is still aback from Rajapur union because flood severely affects Ghorjan Union each year and cause unbearable sufferings to the local people When we asked the target people to define what kinds of information and services are required for continuing live and livelihood in better ways, they defined a numbers of information needs which are mentioned below:

Ghorjan Union Rajapur Union

1. Flood forecasting news 

2. Market information

3. Education related information

4. Health information (specially women and child )

5. Information  of good quality seeds, fertilizer, insecticide our local business information

6. Relief information

7. Proper price information

8. Veterinary doctor information

9. Weather information

10. Agriculture Product Market process

11. Agriculture harvesting system process 

12. Modern agriculture instrument 

13. Agriculture loan without interest

14. Agriculture hybrid training information

15. Harmful insecticides how to remove  

16. Pesticides information

17. Harmful grass remove in the agricultural field

18. Good quality seed and bumper production

19. Easy way to get flood forecasting news  

20. Irrigation facility information and when it will easy way to apply

21. Agriculture crop production in the drought condition

22. After flood how we nurture our agriculture fields

23. Droughts tolerance crop and rice information

24. Flood tolerance rice cultivation information

25. Flood forecasting and flood related diseases 1. Crop seasonality

2. Flood early warning

3. Early preparation for flood

4. Preserving food during flood

5. Homestead plinth

6. Government Relief

7. Pisciculture

8. Diarrhea disease

9. Road repairmen and construction

10. Tree plantation

11. Soil quality

12. Work information

13. Training for women

14. Quality water

15. Char development

16. Electricity in Char areas

17. Care of Pregnant woman

18. Old aged grants

19. Nutrition of food for health

20. Cropping system in sandy soil

21. Animal husbandry

22. Governments rules for old aged grants

23. Health treatment

24. Union Parishad rules and regulations

25. Government rules of tuition fees in school 

26. Gender discrimination

27. Deep Tubewell

28. Crop insecticides

29. Application of pesticides

30. Treatment of pregnant woman

Needs/Demands of Information of Fisheman Group

A Fisherman demand advisory services as they are motivated to develop their fish production. Their motivation is closely linked with the existence of market opportunities and prospects for improved and safety working conditions. When a fisherman has the potential information to develop his production, he requires adequate information to negotiate with potential service providers.

It is argued between two unions that in a free and open market, the information and demand for services should arise spontaneously. Market infor-mation will bring service providers and fisher-man together. Indeed this happens when fishermen are well informed and when the delivery of services is clearly economically attractive for both providers and their clients. The demands of information services vary from Ghorjan Union to Rajapur which are mentioned below:

Ghorjan Rajapur

1. Hospital or community clinic information 

2. Gonno Shikkah Kenrda information  

3. Where available of good quality doctor 

4. 4 hours for go and come back  to school   

5. Village information center 

6. Sanitation facility information 

7. Availability flood forecasting news information 

8. Cyclone warning news information 

9. Irrigation facility information 

10. Shallow machine  instruments

11. Agriculture information centre

12. Old age education center 

13. Actual price of fish 

14. Veterinary  doctor 

15. Community clinic information  

16. Police station and secured system information 1. Food nutrition

2. Old aged grants 

3. Health treatment

4. Treatment of pregnant woman

5. Fish catch and fish selling

6. Weather forecasting news 

7. Fisheries  law

8. Education for all 

9. Agriculture and fish practices in same land  

10. Plant disease

11. Animal husbandry

12. Flood

13. Flood shelters

14. Crops cultivation

15. Technical and vocational education training 

16. Poultry firm 

17. Land digging  works

Ghorjan             Rajapur

1. Flood information

2. Health treatment information

3. Plinth and raised homestead related information

4. Sanitation facility information

5. Maternal health information

6. Relief information

7. Good quality doctor information

8. Good Madrasa and school

9. Family planning information

10. Result information 1. Homestead vegetable cultivation

2. Animal husbandry

3. Treatment for Pregnant women

4. Infant treatment

5. Birth Registration

6. seeds for Farmers

7. Where and how to get Works

8. Sewing work for women

9. Exam Result information

10. Short hand training

Unfortunately, many small scale fishermen are un-able to take advantage of market opportunities partly because they are constrained by lack of information, and also because they do not have the knowledge and the resources to formulate and articulate their demands for information.

Needs/Demands of Information of Woman Group

Women strongly emphasized on free health care programme participation; and group learning on both economic activities and wider social and wellbeing issues (including awareness of basic rights and laws and enhancing knowledge of health, hygiene and disaster preparedness). Participating women are strongly interested to know how  to reduce  environ-mental  and  economic  risk  (for  instance,  raising  households  on  plinths  above  the  highest  known flood levels, establishing social safety nets  to  assist  vulnerable  households, providing access to clean water and sanitary latrines to reduce disease,  and  creating  employment  during  disaster);  assistance  to  households  to  establish small businesses and creating income  that work for the family; access to a village savings and loans groups.

Fig 2: Business model for Rajapur and Ghorjan unions.

Sustainability of Digital Centers and Skilled Vol-unteers (Considering Business Plan)

According to Liam et al. (2013) “Sustainability implies responsible and proactive decision-making and innovation that minimizes negative impact and maintains balance between ecological resilience, economic prosperity, political justice and cultural vibrancy to ensure a desirable planet for all now and in the future”. Sustainable digital centers and skilled volunteers are the key components for the local communities for information reception but their sustainability follows through diversity of income sources of the entrepreneurs of UDC & CDC, less expenditure of them and a handsome future earning expectation which is rather a means of social and cultural stability of the overall community people.

Areas of Income (Digital Centers and Skilled Volunteers)

UDC, CDC and Volunteering are prominent elem-ents of sophisticated corporate approaches to com-munity investment but the process of attaining an employment is not easy at all rather it is full of obstacles and very confusing. Applicant or interested individuals go through the agony of cumbersome government policies and arduous bureaucracies. Digital sustainability has been implemented through appropriate use of ICT in Bangladesh as it is target-ing audience both at individual level and institutional level. At the individual level the audience is both educated urban/rural people who are searching for employment and migrant workers who are already working. At the institutional level, it is the organ-izations working with workers and associated with the migration process.

• Create income generation opportunity for people through promoting professional skills in development of multimedia materials.

• Improving the competency of people for better performance in the local employment market.

• Information and instruction based audio-visual life-skill digital content that provides infor-mation to unemployed, semi-skilled and low income young women both in rural and urban areas. It takes them through the process of preparation, helping them at each step, pro-viding sufficient information for them to make informed choices.

Income generation for UDC Entrepreneurs, CDC Entrepreneurs & Volunteers counts on the facilities or instrumentations they have to provide wellbeing of local people in a very lower cost. Rajapur and Ghorjan Unions UDC & CDC entrepreneurs have a few income sources with their existing strength which rather pushing them up for further expansions.

Table 1: Existing Sources of Income of UDC, CDC & Volunteers

Areas of Income

(Based on Field Study in Rajapur and Ghorjan Union) UDC CDC Volunteers

• Birth Registration

• Death Certificate

• Photocopy

• Paper and Photo Print

• MS Office works

• Electricity bill

• Varsity admission and result

• Job related information • Training Allowance

• Government Information delivery using Internet Service • Training Allowance

UDC/CDC have opportunity to create their com-petitive market based on orientated demand of  information, environment and weather, develop competitive  and business advantages, and under-stand threats to sustaining advantage in the face of challenging competitive threats. Different appro-aches including institutional organization, the resource-based view, dynamic capabilities, have helped academicians and practitioners understand the dynamics of competition and develop recom-mendations on how UDC/CDC should define their competitive business strategies. Advances  in  infor-mation  transformation and  communication  techno-logies  have  driven  the  recent  interest  on business model innovation. However, the business model innovations are transforming information, communi-cation and IT- driven in the education sector; other forces, such as globalization and deregulation, have also resulted in new business models and fed the interest on this area. The business model is organ-ized as follows.

In Rajapur and Ghorjan Union UDC/CDC provide services with small scale areas because of their unavailability of facility, less demands, uneducated and some constraints. Everyday UDC provides service with their capabilities and almost twenty people have taken service. But CDC provides more service than UDC based on the information in the Ghorjan area with a free of cost.

Table 2: UDC/CDC monthly, yearly and future income in Chowhali union

Income Sectors Present Amount of Income (USD) Business plan for the next  years Future income for Next 3 Years (USD)

Monthly Yearly

Photocopy, Print 41.42 497.08 If the photocopy machine and printer have more income will high. 497.08 * 3 =1491.25

ID cards, Electricity bill 20.12 241.44 If UDC/CDC provide a large scale they will get more profit 241.44 *3= 724.32

Education based information (Exam result, CV, form fill up 21.3 255.64 If the availability of internet network and low cost business will soar, UDC/CDC will get more profit. 255.64 *3= 766.93

Stationery 35.51 426.07 All kind of stationery will be available in the UDC /CDC center, then they will fulfill the demand 426.07 *3= 1278.21

Total = 118.35 USD Total = 1420.24 USD Total = 4260.71 USD

In Rajapur UDC the current and future income of the Entrepreneurs usually depends on how the equip-ments are working whether it is working smoothly or out of work. Unfortunately most of the equipments were found out of work. However the actual income of the entrepreneurs is counted without the expense that occurs monthly. The actual income in general is not sufficient for an entrepreneur to maintain his family expense each month.  

Income Sectors Present Amount of Income (USD) Business plan for the next  years Yearly Future income for 3 Years (USD)

Monthly Yearly

Photocopy, Print, Scanner, Projector 47.34 568.09 Photocopy machine & Printer is out of work. Need to fix. Increase the use of projector. 568.09*3= 1704.2

ID cards, electricity bill, Birth Certificate, Death Certificate etc. 29.59 355.06 If UDC/CDC provide a large scale they will get more profit  355.06* 3=1065.18

Education based information (Exam result, CV, form fill up, Computer compose, Email, Job application, Visa check etc. 41.42 497.08 Availability of internet network and low cost business will soar and UDC/CDC will get more profit.    497.08*3=1491.25

Stationery (Paper, Photo paper etc) 47.34 568.09 All kind of stationery need to be available in the UDC /CDC center than they will fulfill the demand 568.09*3=1704.28

Total = 165.69 USD Total = 1988.23 USD Total = 5965 USD

Areas of Expenditures (Digital Centers and Skil-led Volunteers)

Our research indicates (expenditure of UDC/CDC employee, volunteer programmes and their com-munity investment aspirations) that until recently, dissemination of information through UDC/CDC, the shift to skill-based volunteering is based less on deliberate strategy, and more on responding to requests from volunteer hosts for more strategic, skill-based volunteer time. Primary approaches to skill-related volunteering programs have emerged. They are:

• Provision of  a little amount of cost or charge services; and

• Skill-transfer and capacity building

The range of expenditures of UDC, CDC and Volun-teers depend on peoples need to access information as well as their usual and emergency needs to hardware and software. Rajapur Union and Ghorjan Union both have UDC Entrepreneurs, CDC Entre-preneurs & Volunteers, who are working as peoples organization to deliver various informations thus the expenditures, arise.

Table 3: Existing Sources of Expenditures of UDC, CDC & Volunteers

Areas of Expenditures

(Based on Field Study in Rajapur and Ghorjan Union) UDC CDC Volunteers

• Paper purchasing

• Pen purchasing

• Electricity bill

• Home rent

• Furniture

• Computer instruments

• Internet package • Communication expense (Travel & Mobile)

• Computer instrument (in need)

• Internet Package • Communication expense (Travel & Mobile)

Recommendations for Improving the Information Dissemination System

The following recommendations have been made in light of the activities being observed during detail field survey in two unions. These are recommen-dations made to strengthen and improve the infor-mation dissemination system already being under-taken in the respective unions. The specific activity through which the recommendations could be incorporated is included in parenthesis.

Reommendation-1: Ensure that available data/ information on flood in the target areas effect-ively disseminated

• Ensure that information dissemination on flood early warning is addressed from top level people to root level people as early as possible through easiest ways.

• Ensure that data/information during flood about what to do for saving maximum lives and properties with instant measures.

• Consequences after flood to cope up with deprivation needs to be informed in a sustainable way.

Recommendation-2: Ensure that available data/ information on fundamental needs of people in the study areas effectively disseminated

• Minor health problems and its first aid meas-ures for the people of study areas should nece-ssarily are circulated by the easiest possible way.

• Ensure development of information on com-munication and transportation to connect remote areas time to time with mainland, schools, bazaar, hat, other institutions etc.

• Publicize basic information of educational system (primary education, secondary edu-cation, school fees, admission process etc.) is significant for uneducated people of rural areas to encourage their childrens schooling.

• Emphasizing on dissemination of womens personal health issues and its careful measures to take through increasing the number of female health-expert or female doctors for the rural women.

• Increase the informative knowledge of the farmers about static agricultural parameters (seasonal cropping, soil quality, pests and pesticides, cropping during flood, fruiting tress etc.) to reduce their vulnerability.

• Raise the informative knowledge of people about food nutrition of easily and cheaply pro-curable foods (rice, wheat, vegetables, fish etc.) for their normal wellness.

Recommendation-3: Strengthen Union Digital Centres information dissemination system by in-creasing more capacity building

• UDC as an information hub is a best way to disseminate information but information avail-ability and redundancy need to reassert.

• Immediate fixing the instruments which are out of work as well as increase the potential expertise of the UDC entrepreneurs.

• Ensure to cover more people under informat-ion system by setting up UDC in places mostly available to large number of people. 

Recommendation-4: Increase the potential in-come sources of the UDC entrepreneurs to en-courage their efficiency

• Enrichment of instrumental facility besides the existing equipments to accelerate income sources for sustainable management of UDC.

• Government initiatives to determine the entre-preneurs monthly fixed salary to ensure reli-ability to their respective jobs.

Recommendation-5: Strengthen Char Digital Centres information dissemination system by in-creasing capacity building

• Ensure instrumental availability and access-ibility to CDC entrepreneurs required to dis-seminate information to all char-land people.

• Increase the number of CDC in major char-land areas to address maximum number of people in any point of time.

• Establishment of collaborative approach bet-ween UDC and CDC to share the lacking of each other for majoritys betterment.

Recommendation-6: Increase the potential in-come sources of the CDC entrepreneurs to en-courage their efficiency

• Ensure uninterrupted connection of internet for CDC entrepreneurs to collect any information anytime from websites for dissemination. From some services (providing services to local people like-emailing, job search, birth registration etc.) they can generate income very easily. 

• Ensure monetary support or grants to dis-seminate information to all stakeholders; even in emergency need disseminate information to respective communities as early as possible. 

Recommendation-7: Increase work-space and efficiency of Volunteer/CBO/CSAG to target areas for door to door dissemination of infor-mation

• Increasing volunteer number based on villages or wards to disseminate information from people to people for saving lives and pro-perties as much as possible.

• Developing modern and time consuming training facilities for the volunteers/CBOs in regular basis along with mock-drill.

• Strengthen knowledge, capacity and leadership of CBOs/CSAGs as if they can carry out nece-ssary activities during the time of urgency.

Recommendation-8: Ensure large scale dissemin-ation systems for all communities to take instant actions and time savings

• Dissemination of information using mike in bazaar, hat, mosque, play ground, temple or any other places usually where people mostly gather.

• Leaflet, booklet, pamphlet, poster or other informative printed papers can be circulated and publicized in mostly gathered public places.

• Billboard or digital display board containing different information which people generally seek for can be constructed in populous places.

With special focus on the local needs and demands of the information on various aspects of the char land area information emphasis on the dissemination, the follow up the feasibility study assessed a wide range of information surrounding the operational and conceptual aspects of the local community. Most of the community people perceived extreme poverty as the root cause of unemployment, lack of awareness and illiteracy. Indeed this happens when com-munities are well informed and when the delivery of services is clearly economically attractive for both providers and their clients. The demands of com-munity mostly based on information standards and other quality standards. The survey finding was carried out in the status of access to information within the char land areas. The feasibility study of the focus areas has been carried on through infor-mative perspective of capacity building and includ-ing skill development within the community at the grass root people and various government agencies and the feasibilities reports also documented an improvements and perception in identifying con-sequences of information on flood early warning and contribute to the development of a Disaster Infor-mation Management System in Char-land areas of Bangladesh. Char-based isolated communities have no timely access to disaster information and it continues due to absence of community-friendly information communication and transformation mechanisms. The confidences level of the local community in being able to articulate cultural, eco-nomic, social and political rights of human being has also significantly improved, which has reflection on community involvements in the different awareness information campaigns, particularly country yard meetings, school programme, information rights focused ICT, dramas and the dissemination of cam-paign materials , brochures, etc. There has also been definite improvement in the consequences among community people as to where they can access to the holistic information and seeking information from the UDC/CDC official and volunteers. The UDC/ CDC has not only reduced the gap of information among the community people but also increased the awareness building. Thus, it is concluded that a holistic approach rights to information and obstacle prevention must teach both information rights holders and institutional barriers simultaneously, so that the benefit of the community are experienced in the dynamic relationships and previously silenced sections of the society are emancipated  to claim what they want.

I would first like to thank our study team for providing the profound gratitude to my family and friends for providing me with constant inspiration and unfailing support. 

The authors declare theres no conflict of interest to publish the present work.